Can I customize the product with my own logo or design?
Yes. We support custom logos, colors, sizes and personalized patterns. You can send AI, PNG or JPG files via online chat. We will confirm the design before production.
What is the MOQ for custom orders?
The MOQ for custom products is 50 pieces per style. Mixed colors are allowed. Larger orders come with better wholesale prices.
How long does custom production take?
Production takes 7–15 working days depending on design complexity and order quantity. International shipping takes 7–20 days. Rush orders are available.
Can I modify or cancel my custom order?
No changes or cancellations are allowed once production starts. Please confirm all details before placing an order.
Are custom products returnable?
Custom items are non-returnable and non-refundable. We offer free remakes or replacements for defective, damaged or wrong items that do not match the confirmed mockup.
What should I do if I receive defective items?
Please contact us within 7 days after delivery with clear photos or videos. We will provide replacement or compensation for quality issues.
What payment methods do you accept?
We support secure online payments including PayPal and credit cards. All transactions are encrypted and fully protected.